Nicole Bump Named Chief Customer Officer at TimelyCare
TimelyCare, higher education’s most trusted virtual health and well-being provider, appointed Nicole Bump as Chief Customer Officer.
Proven expert in customer engagement and success, Nicole steps into a newly created role focused on delivering meaningful outcomes through collaborative, long-term partnerships with institutions. She will oversee TimelyCare’s onboarding, implementation, and customer experience teams to ensure seamless execution, alignment with institutional goals, and sustained impact.
Before joining TimelyCare, Nicole served as Executive Vice President of Customer Experience & Operations at Field Nation, a leading on-site IT talent platform.
She holds a bachelor’s degree in Business Management from the Minnesota School of Business.
View her full bio here.
Executive Search Partnership: TimelyCare
Partners Danny Bolger and Jake Espenlaub are proud to have partnered with TimelyCare on this Chief Customer Officer appointment. Learn more about ON Partners by downloading our recent 2025 CEO Report exploring multi-faceted pathways to the CEO role and 2024 Private Equity Talent Trends Report, which unveils the five key themes reshaping executive talent strategies in private equity.
TimelyCare is the most trusted virtual health and well-being solution for learning communities, offering personalized, clinically proven care that fosters student success and delivers life-changing outcomes. With an unmatched range of service options on one seamless, easy-to-access platform, including mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support and self-guided wellness tools, we extend the efforts of 400+ campus wellness teams, ensuring millions of students have direct, anytime access to our culturally competent and diverse care providers. Recognized as a Princeton Review Top 5 Need to Know Organization for Mental Health Awareness, TimelyCare drives measurable and meaningful improvements in depression and anxiety, empowering every student on their wellness journey while fostering healthier, more supportive learning environments.
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