Benefitfocus Appoints Chief Customer Officer

Aug 16, 2021

Benefitfocus Appoints Suzanne Leary as Chief Customer Officer

CHARLESTON, S.C., (GLOBE NEWSWIRE) — Benefitfocus, Inc. (NASDAQ: BNFT), an industry-leading benefits technology platform that simplifies benefits administration for employers, health plans and brokers, has announced the addition of Suzanne Leary as Chief Customer Officer.

Leary’s team is the focal point for serving the needs of employers, health plans and brokers that rely on Benefitfocus’ solutions. Her focus is to ensure Benefitfocus delivers excellence to its customers in implementation, open enrollment, and day-to-day operations. She is responsible for the end-to-end customer experience, including customer management, the Benefitfocus Benefits Service Center, and account general management. A self-proclaimed fanatic of customer success, Leary’s motto is, “Talk to everyone as if they were your grandmother. I obsess over stellar service.”

Leary has more than 25 years of demonstrated experience in global operations in the health care and insurance industries, on-demand service, vendor contracts, health insurance, operations management, customer service, and customer service management. She has served as senior vice president, global operations at Teladoc Health, Inc., a multinational telemedicine and virtual health care company, since July 2017. Prior to its merger with Teladoc Health, she held several positions, most recently senior vice president, North American operations, at Best Doctors, Inc., a leading expert medical consultation company, from February 2013 to July 2017. Earlier in her career, she held director-level and leadership roles through an 18-year career with Blue Cross Blue Shield of Massachusetts.

Leary attended Merrimack College in Massachusetts before receiving her Bachelor of Science in Business Administration from Emmanuel College in Boston.

View the press release published by Benefitfocus here.

ON Partners consultants Matt Mooney and Jake Espenlaub are proud to have partnered with Benefitfocus and Suzanne Leary on this successful placement. View more sales and marketing appointments from ON here.

About Benefitfocus

Benefitfocus (NASDAQ: BNFT) unifies the entire benefits industry through innovative technology solutions that bring efficiency, cost savings and simplicity to employee benefits administration. Our powerful cloud-based software, data-driven insights and thoughtfully designed services help employers, insurance brokers, health plans and suppliers address the complexity of benefits enrollment and engagement, while bringing easier access to health, wealth and lifestyle products through a world-class benefits experience. Our mission is simple: to improve lives with benefits.

Follow our work, updates, and recent success on Twitter and LinkedIn.

Find our related successful placements of leading executives here.

About ON Partners

Since 2006, ON Partners is the only pure-play executive search firm building diverse C-level and board leadership teams. We rebuilt the institution of executive search for the way you work. Our approach includes present partners who engage with their clients from the first brief to the final decision, individually crafted solutions that are unique to each client, and an easier experience all around. Named by Forbes as one of America’s Best Executive Recruiting Firms and to the Inc. 500/5000 Lists nine times, ON Partners is consistently ranked among the top 20 retained executive search firms in the U.S.

Untraditional by Choice. Original by Design. Since 2006.

Start your journey with us today.

If you want to create a new path – ON Partners knows how to help you get there.