Oct 26, 2021

Arjun Ramchandran Appointed to ARCOS as Senior Vice President of Customer Success

ARCOS, a provider of SaaS solutions to solve resource management challenges to infrastructure companies, recently appointed Arjun Ramchandran as the Senior Vice President of Customer Success.

In this role, Ramchandran manages the Professional Services, Customer Success Management, and Product Support functions at ARCOS. Their collective goal is to ensure that ARCOS’ customers achieve critical and timely success in restoring utility services to populations in their greatest time of need. Ramchandran thrives on building and scaling high-performance teams to help customers solve complex challenges and brings a wealth of experience from prior positions. Most recently, he spent a combined 10+ years at Genesys and Angel (a startup that Genesys acquired) leading different global Customer Success-related functions. Earlier, he had extended stints in management consulting and product management.

Ramchandran holds a Bachelor’s of Engineering degree from the Manipal Institute of Technology, India, and an MBA from Thunderbird, the American Graduate School of Internal Management.

ON Partners consultants Matt Mooney, Jake Espenlaub, and Tindall Sewell are proud to have partnered with ARCOS and Arjun Ramchandran on this successful placement. View more customer success placements here.


ARCOS provides the leading SaaS-based resource management platform built specifically for utilities and other critical infrastructure industries. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada. ARCOS’s best-in-class customer support coupled with its quick return on investment, automated callout capabilities, electronic crew management, contractor management, emergency mobilization, work distribution and field service mobility solutions help its customers safely respond to, restore, report on, and manage critical activity that keeps electric, water, gas and travel running smoothly. Learn about ARCOS resource management software at Follow ARCOS on LinkedIn, @ARCOS LLC, and Twitter,

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