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Aug 16, 2021 | Diversity, Featured Successful Placements, Jake Espenlaub, Matt Mooney, Successful Placements

Benefitfocus Appoints Suzanne Leary as Chief Customer Officer

CHARLESTON, S.C., (GLOBE NEWSWIRE) — Benefitfocus, Inc. (NASDAQ: BNFT), an industry-leading benefits technology platform that simplifies benefits administration for employers, health plans and brokers, has announced the addition of Suzanne Leary as Chief Customer Officer.

Leary’s team is the focal point for serving the needs of employers, health plans and brokers that rely on Benefitfocus’ solutions. Her focus is to ensure Benefitfocus delivers excellence to its customers in implementation, open enrollment, and day-to-day operations. She is responsible for the end-to-end customer experience, including customer management, the Benefitfocus Benefits Service Center, and account general management. A self-proclaimed fanatic of customer success, Leary’s motto is, “Talk to everyone as if they were your grandmother. I obsess over stellar service.”

Leary has more than 25 years of demonstrated experience in global operations in the health care and insurance industries, on-demand service, vendor contracts, health insurance, operations management, customer service, and customer service management. She has served as senior vice president, global operations at Teladoc Health, Inc., a multinational telemedicine and virtual health care company, since July 2017. Prior to its merger with Teladoc Health, she held several positions, most recently senior vice president, North American operations, at Best Doctors, Inc., a leading expert medical consultation company, from February 2013 to July 2017. Earlier in her career, she held director-level and leadership roles through an 18-year career with Blue Cross Blue Shield of Massachusetts.

Leary attended Merrimack College in Massachusetts before receiving her Bachelor of Science in Business Administration from Emmanuel College in Boston.

View the press release published by Benefitfocus here.

ON Partners consultants Matt Mooney and Jake Espenlaub are proud to have partnered with Benefitfocus and Suzanne Leary on this successful placement. View more sales and marketing appointments from ON here.

About Benefitfocus


Benefitfocus (NASDAQ: BNFT) unifies the entire benefits industry through innovative technology solutions that bring efficiency, cost savings and simplicity to employee benefits administration. Our powerful cloud-based software, data-driven insights and thoughtfully designed services help employers, insurance brokers, health plans and suppliers address the complexity of benefits enrollment and engagement, while bringing easier access to health, wealth and lifestyle products through a world-class benefits experience. Our mission is simple: to improve lives with benefits.

About ON Partners


ON Partners propels an organization’s mission by building C-level and board leadership teams. Founded in 2006 by like-minded consultants as a values-driven alternative to the multi-service global firms they were leaving behind, ON delivers a better executive search experience. Named by Forbes as one of America’s Best Executive Recruiting Firms and to the Inc. 500/5000 Lists seven times, the firm is consistently ranked among the top 20 retained executive search firms in the U.S.

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